local & shop vouchers
For local and shop Voucher Deals—which represent the overwhelming majority of the Deals on our site—that means three things:
You can get a full refund on any unredeemed, unscheduled Voucher within the first seven days of purchase. No questions asked.
After the first seven days, you can exchange an unredeemed, unscheduled Voucher until it expires for the paid value in Deal Bucks.
If you ever have trouble redeeming your Voucher for any reason, let us know. We'll work with you and the merchant to try to make things good.
We know travel is a big decision. That's why we have what we think is the best policy in the industry. We give you up to 30 days to return an unused, non-dated Escape Voucher for a full refund. Once you've made a reservation (including any online booking at time of purchase), you are subject to the merchant's cancellation and refund policy.
We also offer Escapes that require the purchaser to select a specific date or range of dates that he or she would like to stay. For these date-specific Escapes, the purchaser is completing their booking at the time of purchase, and may return the purchase only based on the cancellation policy which is identified at the time of booking.
Non-Dated Events are subject to the policy stated above for Local Deals. Each Voucher for a Dated Event is always non-refundable, and is only valid on the specific event date you choose at the time of purchase. Dated Events Vouchers are date and time specific (and consumers select the date and time at the time of purchase).